View all jobs
AV/VTC Senior Level SME (Senior AV/VTC Specialist)
AV/VTC Senior Level SME (Senior AV/VTC Specialist)Position Summary
Serves as the lead Audio Visual/Video Teleconferencing (AV/VTC) Subject Matter Expert responsible for enterprise-wide AV/VTC operations, engineering oversight, system integration, troubleshooting, executive event support, and technical leadership. Provides advanced expertise supporting collaboration platforms and mission-critical communication systems used for executive meetings, town halls, conferences, training sessions, and agency-wide events.
Key Responsibilities
Serves as the lead Audio Visual/Video Teleconferencing (AV/VTC) Subject Matter Expert responsible for enterprise-wide AV/VTC operations, engineering oversight, system integration, troubleshooting, executive event support, and technical leadership. Provides advanced expertise supporting collaboration platforms and mission-critical communication systems used for executive meetings, town halls, conferences, training sessions, and agency-wide events.
Key Responsibilities
- Lead operation, maintenance, integration, and optimization of AV/VTC systems.
- Provide Tier III technical support for complex AV/VTC incidents and service requests.
- Support enterprise collaboration platforms including Microsoft Teams, Zoom, and Poly RealPresence.
- Design, configure, and maintain conference room technologies, video walls, presentation systems, and multimedia equipment.
- Lead support for executive communications, board meetings, hearings, town halls, and agency events.
- Perform root cause analysis and implement corrective actions for recurring service issues.
- Develop technical standards, operating procedures, and technology roadmaps.
- Coordinate with network, cybersecurity, and infrastructure teams to ensure service availability.
- Mentor junior AV/VTC personnel and provide technical guidance to project staff.
- Support testing, implementation, and lifecycle upgrades of AV/VTC technologies.
- Bachelor's degree in Information Technology, Engineering, Communications, or related field.
- 8+ years of AV/VTC experience supporting enterprise environments.
- Experience supporting executive-level events and high-visibility government meetings.
- Strong knowledge of:
- Microsoft Teams Rooms
- Zoom Rooms
- Poly RealPresence
- Digital media technologies
- Streaming and webcast solutions
- Audio DSP systems
- Excellent troubleshooting and customer engagement skills.
- CTS-I or CTS-D (AVIXA)
- Microsoft Teams Administrator Associate
- PMP or ITIL Foundation