Position overview

Info Gain Consulting LLC is seeking a ServiceNow Technical Architect to provide technical leadership and architectural oversight for an enterprise ServiceNow platform.

This key personnel position will guide architecture across multiple teams and workstreams, recommend improvements and design patterns, and ensure development and configuration activities comply with approved technical standards, security requirements, and platform governance.

The platform includes IT Service Management (ITSM), IT Operations Management (ITOM), Hardware and Software Asset Management (HAM/SAM), Strategic Portfolio Management (SPM), and HR Service Delivery (HRSD).

Key responsibilities

• Provide expert architectural guidance and technical oversight across platform teams and workstreams.
• Analyze application and platform inventories and recommend improvements to business processes, technical design, integrations, and platform efficiency.
• Architect solutions involving module configuration, integrations, data models, CMDB structure, workflows, and platform guardrails.
• Review technical designs, assess change impacts and dependencies, and provide architectural approval within the established change management process.
• Recommend design patterns and architectural improvements that reduce technical debt, improve reliability, and support platform scalability and maturity.
• Ensure development and configuration activities align with approved system models, technical standards, security requirements, and governance processes.
• Create and maintain architecture diagrams, data models, process flows, and version-controlled technical documentation.
• Maintain architecture documentation consistent with TOGAF or a comparable enterprise architecture framework.
• Design, document, and monitor application layers and dependencies across user interfaces, deployment, public interfaces, application domains, application infrastructure, technical frameworks, and platform services.
• Oversee platform security configuration standards and support vulnerability remediation.
• Coordinate with architects, project managers, developers, administrators, and cross-functional teams to resolve technical issues and maintain architectural consistency.
• Support architecture reviews, platform governance, and technical planning for enhancements and releases.

Required qualifications

• Experience architecting ServiceNow platform solutions.
• Experience analyzing application and platform inventories and developing actionable architectural recommendations.
• Experience providing guidance on business processes, technical design, integrations, and platform efficiency.
• Experience creating and maintaining ServiceNow and enterprise architecture documentation, including diagrams, data models, process flows, and version histories.
• Experience applying TOGAF or a comparable enterprise architecture framework.
• Experience designing, documenting, and monitoring application layers and technical dependencies.
• Experience aligning technical solutions with approved system models, platform guardrails, and governance standards.
• Experience designing solutions involving ServiceNow module configuration, integrations, data models, CMDB structures, workflows, or platform guardrails.
• Experience collaborating with architects, project managers, developers, administrators, and cross-functional teams.

Education

A bachelor’s degree in a related field is desired. A minimum of five years of equivalent experience in information technology environments may be accepted in place of the desired degree.

Required certification

Candidates must possess current ServiceNow certification supporting platform administration and solution design. Relevant certifications include:

• Certified System Administrator (CSA)
• Certified Implementation Specialist (CIS)
• Certified Application Developer (CAD)

Applicants must identify all current ServiceNow certifications and applicable implementation specializations.

Preferred certification

The following advanced ServiceNow certifications are highly desired but not required:

• Certified Technical Architect (CTA)
• Certified Master Architect (CMA)

Security and work arrangements

U.S. citizenship and Secret security clearance are required. Interim Secret clearance may be acceptable, subject to verification and applicable eligibility requirements before beginning work.

Telework is subject to approval, and onsite attendance may be required. Occasional support outside normal working hours may be necessary for planned maintenance or critical incidents.

How to apply

Submit a current résumé that clearly identifies:

• Relevant ServiceNow architecture experience.
• Experience analyzing application and platform inventories.
• Experience creating and maintaining enterprise architecture documentation.
• Experience with integrations, data models, CMDB structures, workflows, and platform governance.
• Current ServiceNow certifications and implementation specializations.
• Current security clearance level and status.

Do not include classified, controlled, proprietary, or otherwise sensitive information in application materials.

Equal employment opportunity

Info Gain Consulting LLC is an equal opportunity employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.